Sales and Customer Service
In a highly competitive marketplace, organisations that excel consistently deliver a difference to their customers.
We’re passionate about helping our clients understand and communicate their value to their customers, so they attract and maintain customer loyalty for the long term.
We work with sales teams and customer service teams to design tailor made training programmes that have a lasting and measurable impact on results. We enjoy helping our clients become self sufficient, and therefore help team leaders coach and train the new approach with confidence and clarity. This ensures your training investment has longevity in the business.
Outstanding Customer Service
We specialise in helping organisations deliver outstanding customer excellence and maximise each contact with the customer - profitably. Outputs range from the development of up selling and cross-selling skills to refocusing an entire organisation towards customer focus.
Sales Excellence
Great salespeople realise that selling isn’t something you ‘do’ to someone else. It is the ability to truly understand a buyer’s perspective and use a flexible communications process to achieve the right result for both sides. We design bespoke sales solutions that blend rigorous process with emotional intelligence, planning with doing and persistence with resilience!
Sales Simulations
We are renowned for our unique sales simulations which mimic the day to day sales processes your team face. We translate these processes across to a fictional environment and use professional actors as buyers. Trainers act as coaches – whose role is to ensure each team achieves the maximum learning from the simulation by allowing them to practise, review, repeat and improve each task. They ensure the learning is translated back to the work environment by setting action plans with individuals. Simulations are competitive, challenging and virtually real. They make for brilliant, swift sales learning.
Sales Consultancy & Coaching
Whether you’re in business to business or business to consumer sales, you want a high performing, customer focused organisation. By taking an objective look at your business, we can help you understand where you need to concentrate your efforts in order to maximise performance and we’ll work with you to develop bespoke solutions that ensure you’re fit for future success.
To give you examples, this might involve:
- Assessing and benchmarking the skills of your sales teams & sales leaders
- Analysing your client base (through our unique Business Mapping © process) to maximise profitability
- Designing bespoke sales and service models that work in your business
- Helping you build a team of trainers and coaches who can manage your sales development internally. Have a look at Coaching Excellence.
Services
“Working with mindspring has been a unique experience. They not only promise to make sure 'we can do it without them', they deliver on this promise. There is now a genuine sense of achievement within the team. We have confidence in the sales and communication concepts we've developed in partnership with mindspring and in our ability to execute them. What's more we've had a fabulous time working together to achieve some great results.”
“Working with mindspring is a very positive experience for us; the time we spend with the team is interactive and fun. They took the time to get to know our business and spent time with individual members of our team therefore the training/coaching sessions are relaxed and unthreatening; concentrating on our strengths we receive constructive advice, building self belief and confidence.”
“Siemens has used Mindspring for their Graduate Customer Focus workshops since 2006. Each year I am impressed with their flexibility, professionalism and effectiveness. The feedback I receive from delegates is excellent. Lucy and Steve are a joy to work with and I would not (and do not) hesitate to recommend them to my colleagues.”